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November 2, 2011
It was a pleasure speaking to you today. The Ca$hMate® system is a huge hit in our test stores.
After testing the system for the past 30 days, it has averaged a time saving of 35 to 45 minutes per day.
In January 2012, a total of five systems will be purchased.
Again, thank you for your assistance with this.
March 21, 2012
All Ca$hMate® Money Counters are up and running and we are pleased with their initial performance. The managers are excited and putting them to use. I will be cutting a check for you this week.
I will be timing my managers, and spreading the word to my fellow operators. (So far 32 seconds is the record, on a clean safe register drawer- one from the safe verified for the crew person before using).
When you send the printer paper tape, could you please include some flyers or business cards so I can pass this on as a best bet.
I just wanted to send a quick note to Thank You for the outstanding Customer Service you provided to one of our 4 stores that have the Ca$hMate® 1000 Money Counters.
After over 5 years of flawless uninterrupted service from these machines, one finally got off track and needed your assistance to recalibrate. With you on the phone, that process went quickly and was pretty simple, and the machine is back in business!!
Whenever we need this type of equipment in the store in the future, you can expect to hear from us.
Thanks again to you and Ca$hMate® for providing such a high quality product and service!
September 19, 2012
I wanted to let you know that we have been using the Ca$hMate® Money Counter for close to 10 years and we absolutely love it. It has saved the company so much time and money. We have some of our original machines also so they have definitely outlived what I expected for a useful life.
Thank you for your outstanding support as well. It is always nice to know that when we dial the phone we will get you and you will fix whatever issue we may be having with the machine. I also appreciate your quick response time when I need a new machine for another store.
Thank you for all of your past support and your future support.
July 7, 2011
We have been using the Ca$hMate® Money Counter for about 10 months now and it has been a tremendous help to our organization. It has increased productivity as well as accuracy. The following are some examples collected from a few of our stores on how it has helped them:
- The process is much faster for those who have barriers to employment.
- Faster counting time puts our clerks out on the floor faster as they are spending less time counting in/out.
- It’s easier and builds confidence with our clerks.
- Fewer mistakes more production they feel like they’re doing more at a faster pace.
It also cuts supervisor’s time at audit time and supervisor can get back out on the floor quicker as well.
At one particular location they were able to cut back time from one hour to half an hour at closing time due to less time being spent counting money.
The average time to open a terminal has gone from 8-10 min. per term each morning to 2 min per terminal per day – a saving of 8 hours per month or 96 hours per year. At the closing process it has cut down on the errors as we use the machine to verify our nightly deposit. Again saving us the time we would normally spend to investigate the errors.
I hope this helps, if you need anything else please let me know.
By the way, the machine is amazing.
Tell the non-believers to call me!
CashMate USA machines have been in use at eight of our largest stores for five months now and what a difference they have made. Many cash handling errors have been eliminated or minimized. Saving approximately ten minutes per cashier for each count adds up to two hours/ day in better productivity. The machines pay for themselves in swift order. Any technical issues are easily resolved over the telephone. In addition, you have added improvements and updates, quickly and easily. Our managers and cashiers are thrilled! John- Your customer service is World Class.
I’m writing this email to sincerely thank you for the wonderful customer service I received when I called your company about my money counter! My machine is roughly 6 years old, and this was the first time I have had to call for service.
At 8:30 pm on Thursday night, I called looking for someone to walk me through repair procedures, expecting to leave a message and get a call back Friday or Saturday, like some companies do. Instead, John picks up the line and says, “How can I help you”. I was astounded and told him so. I couldn’t believe I had a real person, and not an answering machine!
After a 10 minute phone conversation, he had my money counter working great again, and I’m back to taking good care of my business, because he takes such good care of his.
November 29, 2012
Thanks again for your help today with re-calibrating my money counter. You were excellent in helping me and I was totally blown away with the service you provided.
I purchased the Ca$hMate® Money Counter in 2008. This purchase of Ca$hMate® Money Counter was the best investment I made. It has cut my time balancing cash floats in half and it is so easy to use. Just put the money on the counter, it counts it and prints you a total. I have had no mechanical or software issues with the machine and it still works great even after 4 years. The only issue now was with the new Canadian Loonie and Toonie coins. It had to be re-calibrated, which John helped me do in 10mins.
I would definitely recommend the Ca$hMate® Money Counter machine to anyone who handles money. You won’t be disappointed. As you can tell I am totally satisfied with the Ca$hMate money counter. Can’t do without it.
I’m writing to thank you for the wonderful customer service I received when I called your company about my money counter.
My machine is about 7 years old, and this was the first time I have had to call for service.
You were quite prompt and efficient. My machine was up and running again in 15 minutes.
I really love this machine and couldn’t see life without it. Great Investment and it saves us so much time!!!
I purchased a Ca$hMate® with printer for our central office and we were very pleased. We decided to also try it out at one of our locations. We have now purchased a Ca$hMate® and printer for each site and include them as part of a start-up package for every one of our new locations.
They are unbelievably reliable and fast. It now takes a fraction of the time to count cash and the added accountability of the printed totals is a huge plus as well. I would recommend a Ca$hMate® for any business looking to account for cash coming in no matter how large or small the volume of cash flow.
January 30, 2013
To John and the rest of the Ca$hMate® USA Team,
Thank you for the outstanding service given to us today with our Ca$hMate® Money Counter!
We moved our business location recently and one of the final steps in preparing to re-open was to get our new cashiers trained on the use of the Ca$hMate® Money Counter. On powering up the unit for the first time in six months we noticed a problem. One quick phone call to John at Ca$hMate® USA had us back in action and out of the “dark ages” once again!
John’s ability to troubleshoot our unit over the phone within five minutes demonstrated the exceptional service standard of Ca$hMate® USA. I will use their products as long as our doors are open . . .
Thank you, John!
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